The problem
Platform Accessibility
Customer Experience
Time Management
Sales & Revenue
The Requirements
- Build an eCommerce portal that sells diagnostic testing services (medical kits) online
- Create new and innovative UI/UX screens for the eCommerce portal
- Use Salesforce Commerce Cloud to streamline payments from the online portal
- Set up new systems for managing customers and orders information
The Challenge
Solution – Our Salesforce expert had multiple collaborations with the Mulesoft expert, who helped us successfully implement Salesforce integration with the Mulesoft connector to update customer and order information.
Solution – Our Salesforce expert was familiar with Avalara integrations, but in order to ensure proper customization, we collaborated with Avalara experts to meet integration requirements.
Solution – For payment integration, our team used the Stripe and Apple pay applications minimizing the third-party interference from vendors like Zapier and Xero.
Solution – Using the Stripe and Apple pay applications to minimize third-party interferences and make it easy for the clients to process their payments.
Solution – While the client had a UI team, they were not familiar with the Salesforce Ecosystem. The GetOnCRM team provided actionable design insights to improve the customer journey.
Our Role
Once the initial briefings were completed, the GetOnCRM Solutions team got to work building the client’s Salesforce Commerce flow for end-to-end enablement. With Salesforce integration, GetOnCRM used a collaborative process to build functionalities like account management, registration flow, order management, product listing pages, PSC locator as well as billing and checkout flow (Stripe payment and Avalara integration).