Author

Vivek Devmurari

At the intersection of AI and customer service, Vivek engineers smart experiences with CTI, ChatGPT, and Salesforce. A Software Engineer with a creative edge, he brings intelligence to every interaction.

Blog

AI in Claims Processing: Salesforce-Powered Automation for Finance, Insurance, and Healthcare

Vivek Devmurari

September 4, 2025

Case Studies

Preference-based matching and updates

Smart Salesforce CRM Agent: Driving 24/7 Engagement, 60% More Leads & Fewer Missed Inquiries

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increase in qualified leads captured via website

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meetings auto-scheduled within the first month

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availability reduced missed inquiries by 70%

How Salesforce and Agentforce Transformed Customer Support for a Leading Manufacturing Brand

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Increase in customer query resolution speed via automated agent responses

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Reduction in manual support workload through intelligent self-service capabilities

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Author

Vivek Devmurari

Case Studies

Smart, Seamless, Scalable: Reinventing Behavioral Health Referrals

Automated intake and smart routing

Real-time availability and self-service

Preference-based matching and updates

Smart Salesforce CRM Agent: Driving 24/7 Engagement, 60% More Leads & Fewer Missed Inquiries

increase in qualified leads captured via website

meetings auto-scheduled within the first month

availability reduced missed inquiries by 70%

How Salesforce and Agentforce Transformed Customer Support for a Leading Manufacturing Brand

Increase in customer query resolution speed via automated agent responses

Reduction in manual support workload through intelligent self-service capabilities

Improvement in customer engagement with personalized product recommendations

Partnership and Certifications

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