What is Healthcare CRM? Healthcare CRM systems are built to work within a healthcare organization’s unique structure. Healthcare customer relationship management (CRM) is a big business. Healthcare CRM systems automatically unify and harmonize data from Laboratory Information...

What is Dreamforce? Dreamfest is one of the most fun and inspiring nights at Dreamforce. Dreamforce is held by Salesforce. Dreamfest is where attendees can gather to rock out and dance the night away. Dreamforce is four days and nights filled with networking opportunities —...

Customer experience management means caring about the end-to-end experience your brand has with its prospects, customers, and brand evangelists. Managing the customer experience requires attention to detail at all steps along the path to purchase, from the content created to...

Introduction Salesforce Einstein :-  Salesforce Einstein is an artificial intelligence(AI) technology that has been developed for the Salesforce Customer Success Platform. Einstein is Your Smart Salesforce CRM Assistant.AI is at an evolutionary tipping point with...

Salesforce has added another shortcut option to the instant result dropdown box. When you know particular object you want to search, type the name of the object in the search box. There will be the option to limit your search to that object only. This feature is available in...

Now you will be able to find the right person, right away. Simply by entering a contact and account name while you search. This change will apply to Lightning Experience, Salesforce Classic, and all versions of the Salesforce1 mobile app. It is available in All Editions except...

Account hierarchy gives the sales team an overview of the relationships between parent and child accounts. This feature is now available to Lightning Experience users with a plus point: Now you can customize hierarchy columns to show the details that are most useful to your sales...