How Salesforce and Agentforce Transformed Customer Support for a Leading Manufacturing Brand

Name: Salesforce Development Company in USA
Brand: GetOnCRM
Rating: 4.4 (13 reviews)

Success Metrics to Highlight

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Increase in customer query resolution speed via automated agent responses

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Reduction in manual support workload through intelligent self-service capabilities

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Improvement in customer engagement with personalized product recommendations

Introduction of Project

The Agentforce agent was trained to provide product details, register warranties, process warranty claims, and offer warranty extensions. The agent verifies the user’s identity before sharing warranty information. If user details are not found, it suggests products based on the user’s interests.

This project involved implementing Agentforce for a leading retail/manufacturing client to enhance customer support and engagement. The intelligent agent was configured to handle product queries, warranty-related services, and personalized recommendations, streamlining processes and improving user experiences.

Overcoming Common Support and Warranty Issues in the Manufacturing Industry

High Support Volume and Delays

The client faced a growing number of customer queries regarding product information and warranty services, resulting in delayed responses and customer dissatisfaction.

Manual Verification Bottlenecks

User verification and warranty validation were managed manually, which slowed down service and led to inconsistencies.

Limited Personalization

Without automation, tailoring responses or product suggestions based on user behavior or history was challenging.

Lack of Centralized Warranty Management

Warranty claims and registrations were managed across fragmented systems, causing inefficiencies and poor tracking.

Streamlining Customer Interactions with Salesforce Service Cloud and Sales Cloud

The goal was to enable seamless warranty updates for users and help them better understand their products.

GetOnCRM implemented Agentforce integrated with Salesforce Service Cloud and Sales Cloud to streamline customer support operations. The intelligent agent automated user verification, enabled smooth warranty registrations and claims, and provided personalized product recommendations. A centralized system was established to manage warranty data efficiently—reducing manual workloads and ensuring faster, more accurate customer interactions.

Delivering Faster Support and Better Customer Engagement with AI-Powered Solutions

Customer queries—before or after a purchase—are inevitable. Agentforce ensures that these queries reach the right support touchpoints. By verifying users first, it provides accurate product information efficiently.

Technology Stack

Client Quote

The GetOnCRM team truly understood our unique challenges and delivered a solution that not only met but exceeded our expectations—transforming our operations and enhancing customer satisfaction.

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