Innovating Healthcare Diagnostics Through Salesforce Commerce Cloud Solutions

Success Metric: Real results happen with GetOnCRM Solutions

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Increased revenue in online sales in the first quarter.

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Improvement in customer satisfaction scores.

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Improved efficiency in order processing time.

Objective

Our objective was to transform the healthcare giant’s diagnostic services by implementing Salesforce Commerce Cloud. The goal was to streamline operations, enhance customer experience, and create new revenue streams through an efficient e-commerce platform.

The Challenges

Complex Order Management

Handling a diverse range of diagnostic services and products with varying requirements.

Inefficient Payment Processing

Existing payment systems were slow and not integrated, leading to customer dissatisfaction.

Limited Online Presence

The client's online services were limited, not leveraging the full potential of e-commerce in healthcare diagnostics.

The Solutions

Custom E-commerce Platform

Developed a tailored e-commerce solution using Salesforce Commerce Cloud, catering specifically to healthcare diagnostics.

Integrated Payment Solutions

Implemented Stripe and Avalara for seamless and secure payment processing.

Product and Service Expansion

Expanded the online catalog to include a wider range of diagnostic services and products.

The Business Impact

Revenue Growth

The new e-commerce platform significantly increased online sales, contributing to overall revenue growth.

Enhanced Customer Experience

Streamlined order and payment processes led to higher customer satisfaction and loyalty.

Operational Efficiency

The Salesforce Commerce Cloud implementation optimized order management, reducing processing time and operational costs.

Client Quote

We’re thrilled with the transformation brought by GetOnCRM’s expert consultation and implementation of Salesforce Commerce Cloud. It’s not just a system upgrade; it’s a complete revolution in how we manage our diagnostics services. This change has been pivotal in enhancing our operational efficiency and expanding our market presence. Truly a game-changer for our healthcare services!