Quality Management System Policy
At GetOnCRM, Quality policy is to achieve sustainable and profitable growth by delivering defect-free and smooth Salesforce CRM implementation and a value-added service to meet each of our customers’ needs.
Also, to be amongst the preferred Salesforce partner.
As a part of ongoing commitment of excellence, we are committed to provide the highest quality solutions and services to our clients and build customer loyalty.
Responsibility for upholding this policy is truly organization-wide under the guidance and with the assistance of the Management who encourages the personal commitment of all to address Quality as a part of basic skills.
Date: 01-Apr-2022
Rev. 1.0
Quality Management System Policy: Common Questions Answered
A Quality Management System (QMS) policy is a brief statement that defines an organization’s commitment to delivering quality products or services. It sets quality objectives and provides direction for continuous improvement.
Why it's important:
- Aligns teams with a shared focus on quality
- Supports compliance with standards like ISO 9001
- Promotes consistent processes and outcomes
- Builds customer trust through accountability
- Drives ongoing improvement across operations
In short, a QMS policy is the backbone of a quality-driven culture.
Top management is responsible for establishing, implementing, and maintaining the QMS policy, while all employees contribute to meeting quality objectives.
A QMS policy defines the overall quality commitment and goals, whereas SOPs are detailed instructions on how to perform specific tasks within that framework.
Yes, QMS policies are flexible and should be customized to align with the organization's industry, goals, customer expectations, and regulatory requirements.
An effective QMS policy includes the organization’s quality objectives, commitment to meeting requirements, continuous improvement plans, and communication of these values across teams.
A QMS policy should be reviewed regularly—typically annually—or whenever there are major business, regulatory, or process changes impacting quality objectives.
