Both Sales Cloud and the Service Cloud are the essential modules of Salesforce. Service Cloud emphasizes on the cases and the services. It helps the companies to sell their products as well as services. Sales Cloud is the module that allows the companies to emphasize potential lead...

Salesforce.com’s Service Cloud empowers your organization to deliver best-class customer service – from the help desk to social media channels – with drastically cutting costs. But to get the most from the Service Cloud, you need a consulting partner to help you tailor it to the...