The e-commerce system lacked integration between Salesforce Commerce Cloud and the payment gateway, resulting in inefficient processing and potential sales loss.
The payment infrastructure failed to accommodate rising transaction volumes, especially during peak hours, resulting in delayed processing times.
Shoppers faced a lengthy checkout procedure with redundant stages and delayed transaction times, resulting in cart abandonment and lower customer loyalty.
Integrating Authorize.Net with Salesforce Commerce Cloud involved complex APIs and security compliance, creating obstacles for the technical team.
Integrated Salesforce Commerce Cloud with Authorize.Net using custom API connectors, significantly reducing transaction times and improving the purchasing experience.
Upgraded payment infrastructure to handle higher transaction volumes, ensuring reliability during peak traffic periods and supporting client growth.
Developed a simplified checkout workflow, reducing steps for transaction completion, resulting in increased checkout completion rates for a specific customer segment.
Overcame API integration complexities, ensuring secure communication between platforms while maintaining compliance with industry security standards.
Noted an uplift in sales conversion rates and average order values.
Halved the rate of payment processing errors that enhanced transaction reliability and financial integrity.
Achieved a 40% increase in transaction processing speed, leading to operational cost savings.
Reduced cart abandonment rates by 20%, indicative of smoother checkout experiences and increased customer engagement.
Created a superior and frictionless payment experience, attracting more customers and fostering brand loyalty.
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