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Salesforce Community Cloud

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Why Choose Salesforce Community Cloud Service?

Connecting with the people who matter most to your success is a top priority. Community Cloud connects you to the people you most want to cultivate and empower, from consumers to vendors to stakeholders. Engaging customers, employees, donors, volunteers and stakeholders is fundamental to the growth of any operation – whether you are running a company or local non-profit. GetOnCRM`s Salesforce community cloud consultants which provide you and your businesses the roadmap needed to manage these connections in a personal, yet efficient way.

Salesforce communities and portals draw on the platform’s powerful analytics engine, so you can monitor performance down to individual interactions.

Customer Community

  • Better Customer Experience

You can now provide your customers with easy access to the peer forums and the knowledge base. It empowers the customers to collaborate and makes it convenient for them to find the required answers faster. Customers can even access the support cases in the community, thereby saving time and effort. It ultimately helps in enhancing the overall experience of the customers.

  • Enhanced Employee Experience

While Saleforce Service Cloud allows the customers to avail of self-service, it enables the agents to focus on the complex tasks. It helps in reducing the number of support calls, ensure faster resolution of cases, and ultimately enhances the KPIs of the employees.

Knowledge
base

Forums

Live chat

case creation

Customer Community

  • A Better Customer Experience

Give your customers access to a knowledge base and peer forums, empowering them to collaborate and find answers fast. And for the tougher-to-solve, customers can open support cases right in the community, saving time and headaches. It’s the ultimate customer experience.

  • A Better Employee Experience

Access to self-service for your customers means your agents have the freedom to focus on more complex problems. Improve your KPIs with case deflection, faster case resolution, and reduced support calls.

Knowledge
base

Forums

Live chat

case creation

Partner Community

With a partner community that enables better connectivity, you can easily share information, close deals faster, and build stronger relations. Irrespective of where you are, you can conveniently share the required resources with your partners.

  • Streamlined Success Process

When you want to grow our business, clear communication is imperative. By enabling easy collaboration among your channel partners, you can convert leads into opportunities faster and avail an improved sales process.

contact and
lead sharing

Reports and
Dashbords

Data Sharing

Partner Community

Close deals faster, build better relationships and share information with your partners with a completely connected community. Give your partners the resources they need from wherever they are.

  • A Streamlined Success Process

Clear communication is key to growing your business. When channel partners can easily collaborate with each other, leads become opportunities faster and everyone gets a better sales process.

contact and lead sharing

Reports and Dashbords

Data Sharing

Employee Community

Drive productivity and engagement for your employees with customized internal communities. Employee Communities connect your team to what they need to be happier employees.

  • Engaged Employee Experience

With communities, your employees can easily collaborate for various projects in order to share ideas and provide feedback. It helps in improving the engagement level of employees and boosts productivity.

  • Seamless Communication Channels

The communication channels help in increasing transparency and enable the employees to get the required information successfully. Starting from on boarding to HR documentation, the employees can find all information at one place.

Salesforce Chatter
Collaboration

Salesforce Files

Group and Topics

Data Sharing

Employee Community

Drive productivity and engagement for your employees with customized internal communities. Employee Communities connect your team to what they need to be happier employees.

  • An Engaged Employee Experience

Communities create a workplace where employees can collaborate on projects, share ideas and give feedback from any device, boosting productivity and engagement.

  • Seamless Communication Channels

Create transparency and ensure your employees have access to the important information they need to be successful. From onboarding to HR documentation and policy, employees can find the answers they need, all in one place.

Salesforce Chatter
Collaboration

Salesforce Files

Group and Topics

Data Sharing

Development, Integration, Migration

In order to design robust solutions, GetOnCRM’s Salesforce Community Cloud offers the required technical expertise, people, and processes. It enables a smooth migration from the legacy systems to the latest cloud platform. The SaaS solution for marketing, sales, finance, and customer support enables seamless integration of all the systems. Along with the migration of the legacy data, it enables clearing the data so as to provide clear insights about the business.

  • For existing Salesforce Customer and Partner Portal users, migration roadmap to Communities via defined transition process
  • Implementation services including basic configuration, customization involving content strategy, integration with external social media and internal systems of record, security model, and dashboards for reporting
  • Migration and configuration of existing content for knowledge management

How Can We Help

Harness the power of Salesforce with a community implementation by a team who knows it best. Whether you are starting a new website or enhancing the existing one, implementing Salesforce can offer you the best results.

Implementing Community Cloud is often complicated. Let us simplify the process for you.