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GetOnCRM Solutions

Salesforce Community Cloud

Why Choose Salesforce Community Cloud Service?

Connecting with the people who matter most to your success is a top priority. Community Cloud connects you to the people you most want to cultivate and empower, from consumers to vendors to stakeholders. Engaging customers, employees, donors, volunteers and stakeholders is fundamental to the growth of any operation – whether you are running a company or local non-profit. GetOnCRM Solutions can give you and your businesses the roadmap needed to manage these connections in a personal, yet efficient way.

Salesforce communities and portals draw on the platform’s powerful analytics engine, so you can monitor performance down to individual interactions.

Customer Community

  • A Better Customer Experience

Give your customers access to a knowledge base and peer forums, empowering them to collaborate and find answers fast. And for the tougher-to-solve, customers can open support cases right in the community, saving time and headaches. It’s the ultimate customer experience.

  • A Better Employee Experience

Access to self-service for your customers means your agents have the freedom to focus on more complex problems. Improve your KPIs with case deflection, faster case resolution, and reduced support calls.

Knowledge
base

Forums

Live chat

case creation

Customer Community

  • A Better Customer Experience

Give your customers access to a knowledge base and peer forums, empowering them to collaborate and find answers fast. And for the tougher-to-solve, customers can open support cases right in the community, saving time and headaches. It’s the ultimate customer experience.

  • A Better Employee Experience

Access to self-service for your customers means your agents have the freedom to focus on more complex problems. Improve your KPIs with case deflection, faster case resolution, and reduced support calls.

Knowledge
base

Forums

Live chat

case creation

Partner Community

Close deals faster, build better relationships and share information with your partners with a completely connected community. Give your partners the resources they need from wherever they are.

  • A Streamlined Success Process

Clear communication is key to growing your business. When channel partners can easily collaborate with each other, leads become opportunities faster and everyone gets a better sales process.

contact and
lead sharing

Reports and
Dashbords

Data Sharing

Partner Community

Close deals faster, build better relationships and share information with your partners with a completely connected community. Give your partners the resources they need from wherever they are.

  • A Streamlined Success Process

Clear communication is key to growing your business. When channel partners can easily collaborate with each other, leads become opportunities faster and everyone gets a better sales process.

contact and lead sharing

Reports and Dashbords

Data Sharing

Employee Community

Drive productivity and engagement for your employees with customized internal communities. Employee Communities connect your team to what they need to be happier employees.

  • An Engaged Employee Experience

Communities create a workplace where employees can collaborate on projects, share ideas and give feedback from any device, boosting productivity and engagement.

  • Seamless Communication Channels

Create transparency and ensure your employees have access to the important information they need to be successful. From onboarding to HR documentation and policy, employees can find the answers they need, all in one place.

Salesforce Chatter
Collaboration

Salesforce Files

Group and Topics

Data Sharing

Employee Community

Drive productivity and engagement for your employees with customized internal communities. Employee Communities connect your team to what they need to be happier employees.

  • An Engaged Employee Experience

Communities create a workplace where employees can collaborate on projects, share ideas and give feedback from any device, boosting productivity and engagement.

  • Seamless Communication Channels

Create transparency and ensure your employees have access to the important information they need to be successful. From onboarding to HR documentation and policy, employees can find the answers they need, all in one place.

Salesforce Chatter
Collaboration

Salesforce Files

Group and Topics

Data Sharing

Development, Integration, Migration

GetOnCRM Solutions provides the people, process, and technical expertise necessary to design robust, maintainable solutions, and to ensure a smooth migration from legacy systems to a new cloud-based platform. With certified expertise spanning SaaS solutions for sales, marketing, customer success, support, and finance, we’ll ensure that all of your systems are integrated seamlessly. 

  • For existing Salesforce Customer and Partner Portal users, migration roadmap to Communities via defined transition process
  • Implementation services including basic configuration, customization involving content strategy, integration with external social media and internal systems of record, security model, and dashboards for reporting
  • Migration and configuration of existing content for knowledge management

How Can We Help

Harness the power of Salesforce with a community implementation by a team who knows it best. It doesn’t matter if you’re just getting started or want to enhance your existing portal.

Implementing Community Cloud is often complicated. Let us simplify the process for you.