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Salesforce Community Cloud

Salesforce Community Cloud

Salesforce Community Cloud

Why Choose Salesforce Community Cloud Service?

Connecting with the people who matter most to your success is a top priority. Community Cloud connects you to the people you most want to cultivate and empower, from consumers to vendors to stakeholders. Engaging customers, employees, donors, volunteers and stakeholders is fundamental to the growth of any operation – whether you are running a company or local non-profit. GetOnCRM`s Salesforce community cloud consultants which provide you and your businesses the roadmap needed to manage these connections in a personal, yet efficient way.

Salesforce communities and portals draw on the platform’s powerful analytics engine, so you can monitor performance down to individual interactions.

Customer Community

  • Better Customer Experience

You can now provide your customers with easy access to the peer forums and the knowledge base. It empowers the customers to collaborate and makes it convenient for them to find the required answers faster. Customers can even access the support cases in the community, thereby saving time and effort. It ultimately helps in enhancing the overall experience of the customers.

  • Enhanced Employee Experience

While Experience Cloud allows the customers to avail of self-service, it enables the agents to focus on complex tasks. It helps in reducing the number of support calls, ensures faster resolution of cases, and ultimately enhances the KPIs of the employees.

Knowledge
base

Forums

Live chat

case creation

Customer Community

  • Better Customer Experience

You can now provide your customers with easy access to the peer forums and the knowledge base. It empowers the customers to collaborate and makes it convenient for them to find the required answers faster. Customers can even access the support cases in the community, thereby saving time and effort. It ultimately helps in enhancing the overall experience of the customers.

  • Enhanced Employee Experience

While Salesforce Service Cloud allows the customers to avail of self-service, it enables the agents to focus on the complex tasks. It helps in reducing the number of support calls, ensure faster resolution of cases, and ultimately enhances the KPIs of the employees.

Knowledge
base

Forums

Live chat

case creation

Partner Community

With a partner community that enables better connectivity, you can easily share information, close deals faster, and build stronger relations. Irrespective of where you are, you can conveniently share the required resources with your partners.

  • Streamlined Success Process

When you want to grow our business, clear communication is imperative. By enabling easy collaboration among your channel partners, you can convert leads into opportunities faster and avail an improved sales process.

contact and
lead sharing

Reports and
Dashboards

Data Sharing

Partner Community

Close deals faster, build better relationships and share information with your partners with a completely connected community. Give your partners the resources they need from wherever they are.

  • A Streamlined Success Process

Clear communication is key to growing your business. When channel partners can easily collaborate with each other, leads become opportunities faster and everyone gets a better sales process.

contact and lead sharing

Reports and Dashboards

Data Sharing

Employee Community

Drive productivity and engagement for your employees with customized internal communities. Employee Communities connect your team to what they need to be happier employees.

  • Engaged Employee Experience

With communities, your employees can easily collaborate for various projects in order to share ideas and provide feedback. It helps in improving the engagement level of employees and boosts productivity.

  • Seamless Communication Channels

The communication channels help in increasing transparency and enable the employees to get the required information successfully. Starting from on boarding to HR documentation, the employees can find all information at one place.

Salesforce Chatter
Collaboration

Salesforce Files

Group and Topics

Data Sharing

Employee Community

Drive productivity and engagement for your employees with customized internal communities. Employee Communities connect your team to what they need to be happier employees.

  • An Engaged Employee Experience

Communities create a workplace where employees can collaborate on projects, share ideas and give feedback from any device, boosting productivity and engagement.

  • Seamless Communication Channels

Create transparency and ensure your employees have access to the important information they need to be successful. From onboarding to HR documentation and policy, employees can find the answers they need, all in one place.

Salesforce Chatter
Collaboration

Salesforce Files

Group and Topics

Data Sharing

Development, Integration, Migration

In order to design robust solutions, GetOnCRM’s Salesforce Community Cloud consulting services offer the required technical expertise, people, and processes. It enables a smooth migration from legacy systems to the latest cloud platform. The SaaS solution for marketing, sales, finance, and customer support enables seamless integration of all the systems. Along with the migration of the legacy data, it enables clearing the data so as to provide clear insights about the business.

  • For existing Salesforce Customer and Partner Portal users, migration roadmap to Communities via a defined transition process
  • Implementation services including basic configuration, customization involving content strategy, integration with external social media and internal systems of record, security model, and dashboards for reporting
  • Migration and configuration of existing content for knowledge management

How Can We Help

Harness the power of Salesforce with a Salesforce Community Cloud implementation by a team who knows it best. Whether you are starting a new website or enhancing the existing one, implementing Salesforce can offer you the best results.

Recent Blog
Salesforce Community Cloud

How Salesforce Community Cloud Help Nonprofit Organizations?

Read More
February 22, 2021
Salesforce Community Cloud

Salesforce Community Cloud: Why It Is Important For Your Business?

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February 9, 2021
Salesforce Community Cloud

Salesforce Community Cloud Meets the Complex Needs of B2B Enterprises

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February 17, 2020
Salesforce Community Cloud FAQs

1. How Can Consumers Benefit From Community Cloud?

Community Cloud serves organizations in the community both individually and collectively. Businesses do not have to worry about security problems related to the Public Cloud because of the closed user group. This new cloud computing paradigm offers a lot of promise for organizations and consumers looking for low-cost cloud services.

  • Transparency And Objectivity

Community Clouds are open systems, and they reduce the need companies have for cloud service providers. Businesses may get several advantages while avoiding the drawbacks of both public and private clouds.

  • Scalability And Adaptability

They also allow businesses to communicate with their remote staff and facilitate the usage of various devices, such as smartphones and tablets. This makes this cloud solution more adaptable to users’ needs.

  • High Reliability And Availability

Community Clouds safeguard your data like any other cloud service does by duplicating data and applications in many secure places to protect them from unanticipated events.

  • Compliance And Security

As enterprises rely on cloud computing, two major problems are raised: data security and compliance with appropriate regulatory agencies. With a Community Cloud, no one benefits by compromising one another’s data security.

2. What Are The Various Salesforce Community Cloud Implementation Options?

The Salesforce Community Cloud services are four types of communities.

  • Customer Network

It is a one-stop, self-service store for your customers, dedicated to customer assistance. Members may log in to get answers, interact with one another to share their experiences, and use the knowledge library to solve problems.

  • Customer Community Plus

It is more robust than the Customer Community license since it includes roles and sharing, dashboards and reports, and greater storage.

  • Partner Community

Designed for the sales side of the organization, it facilitates collaboration with suppliers, dealers, and distributors by making information available to partners.

3. Discuss The Perks And Risks Of A Community Cloud

A community cloud is a digital environment shared by several entities within the same community. Governments, healthcare organizations, and even huge industrial firms are examples of community clouds. These clouds work together to form a huge “community-based” cloud environment. Following are some of the Community Cloud’s advantages and disadvantages shared by the Salesforce community cloud consultant

Pros of Community Cloud

  • Secure

Community deployments work in the same manner as private deployments do. Users can set the level of protection for their data. Data compromise is detrimental to all cloud tenants.

  • Control and Convenience

The organizations share infrastructure, resources, cloud resources, and more. Because all tenants share and own the community cloud infrastructure, choices are made cooperatively. Data is maintained near them, although less sophisticated than in a private cloud.

Challenges/Disadvantages of Community Cloud

  • Data Is Shared Across Organizations

The entire data is stored in the same location, and that’s why there is a chance that others might access it. This might raise general security issues regarding the laws and regulations for community cloud compliance.

  • There Is No “One-Size-Fits-All” Solution

Community clouds, a relatively novel form of cloud deployment, are not a good match for many enterprises and should be considered on a case-by-case approach. It is unneeded for small firms, medium-sized enterprises, and most large businesses.

  • Storage And Bandwidth Sharing

Members of the community share limited data storage and bandwidth. Prioritization can be difficult.

Implementing Salesforce Community Cloud is often complicated. Let us simplify the process for you.