Salesforce Community Cloud Meets the Complex Needs of B2B Enterprises
- February 17, 2020
- 5 minutes
With the rapid shift towards the cloud platform, more and more businesses are adopting the platform to deliver quality solutions. Especially, the B2B enterprises have a number of complex business requirements. To help meet the complex needs, the Salesforce community cloud evolves as an optimum solution. By relying on the Salesforce platform, the businesses can avail unified commerce experiences in every part as well as every channel of their business.
Some of the ways in which the Salesforce community cloud helps in meeting the needs of the B2B enterprises include:
- Accelerate Sales Channels
The Salesforce community cloud platform also helps the B2B enterprises in accelerating their sales channels and driving more sales. The platform enables enterprises to connect with their distributors, partners, as well as resellers directly. With a direct connection, sharing of leads, contacts, and records becomes simple and easy. It allows enterprises to take quick actions related to marketing funds and lead conversion right away. With easy data sharing, aligning the goals and achieving more success becomes easy for B2B enterprises.
- Time Management
Managing time efficiently is one of the biggest problems that most B2B enterprises have to suffer. With lots of tasks to be completed within a stipulated time period, they face difficulty in distributing time and ensuring effective management. But with the emergence of the Salesforce community cloud platform, the enterprises can now find a solution to this problem. With the easy availability of the essential information in this platform, organizing and prioritizing tasks becomes easy. Moreover, the built-in calendar helps in better visualization of the business schedules for a day, month, or even a year.
- Increase in Efficiency
Salesforce community cloud also helps in enhancing the efficiency of B2B enterprises. With powerful features like account management, management of multiple commerce models, custom catalogs, account hierarchies, and more, driving the efficiency of the enterprises becomes possible. It helps in improving the workflow of the B2B enterprises and ensures an optimum solution for all their needs.
- Better Accessibility
Wherever there is internet access, the Salesforce community cloud can be easily accessible. This means irrespective of where your business setup is, you can now easily connect with your business partners, distributors, and others without any difficulty. With constant communication with the team members and clients, the businesses are sure to enjoy better profits. In addition, staying updated about all the essential information also becomes easy with the Salesforce community cloud.
- Save Time and Money
In order to ensure quality customer as well as partner support, the B2B enterprises invest a lot of time and financial resources. But with the evolution of the popular Salesforce community cloud platform, saving time, efforts, and money has become easy. The platform enables the partners and customers of the B2B enterprises to help themselves. The online community offers all types of information that may be required by them and helps in reducing the role of the enterprises.
- Helps Improve Products
With the Salesforce community cloud, usually, three types of communities can be created, including partner, customer, and employees. Proper observations of these communities can help in providing useful information about the satisfaction or dissatisfaction of the partner, customer, and employees. With helpful insights, adding new features, and improving the products becomes easy for B2B enterprises.
- Increase Engagement and Productivity of Employees
As employees are important assets of every enterprise, increasing their engagement level is important for overall productivity. With the platform of the Salesforce community cloud, the engagement and productivity level of employees can be easily increased. It makes it easier to group teams for different projects and events. With the centralized location of all the important files, the employees can now access the file they need related to the core business process. The platform enables empowering employees and innovating the working approach of B2B enterprises.
- Management of Quotes
Proper management of the quotes is another problem faced by B2B enterprises. But with the Salesforce community cloud, this problem can also be solved. The built-in quoting capabilities of the cloud platform helps in automatically populating quotes along with important information. With the help of the platform, the enterprises can create PDFs from among the approved templates and send emails direction with a few clicks.
- Connect Across the Globe
The Salesforce community cloud allows B2B enterprises to connect across the globe. Be it with the partners or with experts, who can provide valuable insights, connecting becomes easy. The enterprises can share information as well as access data from any corner of the world and become beneficial.
With enhanced CRM and integration of apps, the Salesforce community cloud helps in taking the sales and success of B2B enterprise to another level. Growing your business and availing the best solutions becomes easy with the modern cloud platform.