View Account Relationships Using Account Hierarchy

Account hierarchy gives the sales team an overview of the relationships between parent and child accounts. This feature is now available to Lightning Experience users with a plus point: Now you can customize hierarchy columns to show the details that are most useful to your sales teams. This change is available in Lightning Experience only. Account hierarchy is available in: Group, Professional, Enterprise, Performance, Unlimited, and Developer Editions.

On account record page, clicking on Actions dropdown menu will show you the View Account Hierarchy action. If you customized the Salesforce1 and Lightning Experience Actions of the account page layout before Spring ’17, add the action to your account page layout.

Users can expand or collapse parts of a hierarchy as they navigate it. The viewing limit is 2,000 accounts from each point where they enter a hierarchy.

By default, account hierarchies display the same columns as the Recently Viewed Accounts standard list view. You can also customize them independently of the list view so that your sales reps can see the details they need. To do that, search for Object Manager in the Quick Find box and then click on Object Manager. In Account, click Hierarchy Columns, and then edit the columns.